A leading Taiwan customer in the Rapid Diagnostics sector has turned to Dimerco to deliver Covid-19 self-test kits from Hong Kong as soon as possible.
Dimerco used commercial air freight to transport 165 pallets worth of tests with a total weight of nearly 50 tonnes from to Taiwan within four days, despite the required delivery date following the Hong Kong Easter holiday.
Dimerco also provided its customer with significant savings by fitting the cargo into a single flight, rather than the usual two to three passenger flights. The airline agreed to prioritise the freight and also avoided the express freight charges for peak time on a Friday.
“Our strong relationship with the airline allowed us to meet our customer’s critical time requirements, deliver significant cost savings for them and reduce the transit risk for this temperature-controlled commodity,” said Dimerco CSC. “Similarly, we were able to leverage our long-established partnership with the trucking company to optimise dispatch.”
Once the cargo reached its destination, Dimerco also coordinated the assigned customs clearance and trucking vendors onside at Taiwan Taiyuan International Airport to complete the procedure and enable seamless onward transportation.
They also continued to report status of the freight to the customer in real time, maintaining a regular communication throughout the whole process.
Despite a shortage of truck drivers across the industry, Dimerco managed to pick up all 165 pallets from the shipper and transport the freight to HGK airport.
“Dimerco’s powerful combination of a global network, covering 300-plus offices in 67 countries including 160-plus company-owned freight forwarding offices and 80+ logistics centres, with strong carrier and partner relationships, and leading-edge IT systems enables us to connect Asia with the world like no other global 3PL,” said Dimerco.
“As 3.5 million people, or about 15 per cent of the population of Taiwan, are estimated to be at risk from being infected by Covid-19, this project was critical and we are proud to have been able to play our part, delivering vital self-test kits to where they were needed, when they were needed, whilst also saving costs for our customer.”
According to Dimerco’s Central Service Centre (CSC), the customer chose Dimerco because of its flexible solution in its previous support on global bidding.