Trailer builder, Kässbohrer, aims to provide the most efficient aftersales and spare parts services for its customers.
In December 2021 the OEM expanded its spare parts warehouse at the Goch production facility which is now a 2,160-square-metre area that houses 156,000 spare parts. With a team of seven dedicated employees, Kässbohrer continues to serve Central Europe, the Benelux region, Nordic countries, the UK and the Mediterranean.
Alongside Goch, Kässbohrer’s warehouse network includes Ulm-Germany, serving customers in Central, Western and Southern Europe; Lyon-France serving customers in Europe and the Mediterranean region; and Adapazari campus fully supporting the operations of its customers in more than 55 countries
In order to sustain successful spare part operations, Kässbohrer incorporates its comprehensive SAP database into its operations. Kässbohrer proudly offers fast-moving 95 per cent and 90 per cent in-stock spare parts availability and dispatch within 24 hours, including original parts sourced through the systems and from leading suppliers.
Kässbohrer’s spare parts team takes care of every request personally, at the same time using the comprehensive Electronic Parts Catalog (EPC) catalog since 2009.
Home of the extended spare parts depot, Kässbohrer Goch production facility is one of
two production facilities in Germany. The Goch facility operates in a total area of 108,000 square metres. The location serves as the PDI center for Northern Europe, as an after-sales and sales centre for Nordrhein Westfalen Region as well as spare parts warehouse.
In the Goch Facility, Kässbohrer also has a manufacturer’s service that serves broad repair and maintenance services to its customers.
Kässbohrer’s experienced manufacturer’s service team provides repair and maintenance services for all types and makes of trailers. The Kässbohrer Manufacturer’s service offers repair of chassis made of aluminium, stainless steel, and steel, repair and maintenance of axles, brake systems, repair of sandwich panels and tank and aluminum welding.
The Goch service is equipped with machinery for cutting and bending steel parts. With its 50 metres-long, large-capacity paint cabin, commercial vehicles of all types and sizes, and special parts can be professionally painted and washed.