US-based transport and logistics company, Werner Enterprises, is expanding its repair network to more than 13,000 shops.
Werner is integrating the Decisiv Service Relationship Management (SRM) platform into Werner EDGE Application Programming Interface (API) powered applications.
The carrier has currently integrated with more than 33 per cent of its vendor network for improved efficiencies as part of an ongoing innovation strategy.
“Werner Enterprises is pleased to be working with Decisiv as part of our long-term plan to implement technology solutions that move both Werner and the industry forward,” said Executive Vice President and Chief Information Officer, Daragh Mahon. “Now more than ever, there is a need to increase efficiencies in our industry. Through continued investment in our technology, we are able to improve our response times, remedy breakdowns quickly for improved safety and provide better customer service by communicating status updates faster and more accurately to our drivers and customers.”
Through this integration, Werner now has immediate access to 5,000 repair shops through the Decisiv network. This has resulted in significantly fewer direct calls because estimates are now automatically uploaded to Werner’s Breakdown Management system.
Estimates can be approved or denied with the click of a button. The integration saves an estimated 15 minutes per repair order, resulting in improved safety, productivity and driver satisfaction while boosting the fleet’s production capability.
“Decisiv has made integration across the repair life cycle very easy through a comprehensive API suite and detailed documentation,” said Mahon. “Their team provided hands-on support throughout the integration process, which resulted in an expedited development process for Werner.”
“The ability to automate the repair event will save us time and lend itself to focus more on our professional drivers,” said Werner General Manager of Road Breakdown, William Stawowczyk. “We will now be able to create an environment in which the driver’s support team is more informed, allowing us to maximise their time.”
In other news, Werner acquired a final mile carrier.