Schmitz Cargobull streamlines online user experience for spare parts

German OEM, Schmitz Cargobull, has redesigned its service portal for the aftersales segment.

The latest changes are reported to enable greater user friendliness and smart functions that make searching for and ordering spare parts easier and more efficient.

Since 2004, Schmitz Cargobull has operated its own service portal with an integrated spare parts online shop in which today around 80,000 spare parts from Schmitz Cargobull and other brand manufacturers can be ordered quickly and easily.

In addition, 12,000 spare parts are immediately available from stock at 29 distribution locations throughout Europe, so that Schmitz Cargobull trailers never remain in the workshop longer than necessary.

Currently, the online shop is active and available in 26 European countries. The aim is to offer this spare parts service across all Europe.

“We are pleased to be making a further step towards customer convenience and satisfaction with the completely new structure,” said Patricia Aznar, Managing Director Cargobull Parts & Services, who is responsible for spare parts sales and product management. “The importance of easy ordering 24/7 of the required spare part and its smooth and fast delivery is also evidenced by the figures from the last financial year 2020/21. A total of 110,000 orders were placed via the online shop.”

In other news, TIP has taken delivery of a Schmitz Cargobull S.KOe semi-trailer for emission-free and quiet delivery to Albert Heijn supermarkets in the Netherlands.

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