SAF-Holland relaunches on-demand aftermarket service

Equipment specialist, SAF-Holland, has announced the relaunch of its Aftermarket Parts on Demand (POD) electronic parts catalogue, rebranded as POD Plus.

POD Plus is reported to connect directly with the SAF-Holland business system, allowing users in real time to view inventory, system order entry and customer specific pricing.

This new capability, according to SAF-Holland, provides distributor customers with accurate data because the site is fast and easy to navigate.

“The new POD Plus site offers an enhanced and truly amazing customer experience,” said SAF-Holland Vice President of Sales, Carl Mesker.

“This enhanced customer experience allows entry level parts staff along with senior parts veterans like me to easily and quickly identify the SAF-Holland parts needed to help a fleet get its equipment back on the road fast,” he said.

POD Plus enhancements include:

  • Real-time inventory
  • Real-time order entry
  • Order history
  • Invoice history
  • Customer specific and scale pricing
  • Serial number search
  • Mobile device compatible

“As SAF-Holland continues its digital transformation, we see a great opportunity to enhance our current POD platform, enabling us to better meet the requirements of our customers,” said Mesker. “Data shows that e-commerce solutions have grown significantly since the initial launch of POD in 2015. We recognise this trend, and plan to keep current to ensure we are exceeding customer requirements. This is increasingly important when taking into consideration the work environment expectations of the upcoming digital generation.”

In addition to the enhancements previously noted, POD Plus has three significant advantages to assist customers in quickly and accurately identifying the parts they require:

  1. SAF-Holland has collected product attributes and provided online shopping filters to be used during navigation. This allows customers to narrow their search based on known product attributes.
  2. It provides important replacement or obsolete information to our customers, eliminating the need to seek out this information.
  3. It also provides a list of service kits in relation to individual components. For instance, if a customer has found the washer required, they can now easily find the service kit they need to complete the repair properly.

“By launching the enhanced POD Plus site, SAF-Holland has made our distributor partners’ online experience more user friendly, thoroughly informative, and conveniently quick,” said Bryan Thorwall, Aftermarket Brand Manager.

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