UPS provides alternate delivery location option in Taiwan

International logistics company, United Parcel Service (UPS), is working with Palmbox to offer collect-on-delivery at e-lockers in Taiwan.

According to UPS, consumers can collect international packages fulfilled by UPS at more than 850 e-lockers island-wide.

The 2018 UPS Pulse of the Online Shopper Study reported that 71 per cent of Asian consumers – particularly millennials and urban shoppers – are interested in shipping packages to alternate delivery locations This follows strog online shopping growth in Taiwan where e-commerce orders have increased at an average of 20.9 per cent from 2015 to 2017.

“The consumer of today wants flexibility – from how they shop, to where their package is delivered and how payment is made,” said UPS Asia Pacific Region – President of North Asia District, KK Leung. “UPS’ latest enhancements help retailers to meet these needs, and place them in a strong position to capture a greater share of consumers in a high-potential market like Taiwan.”

Once notified by UPS, Taiwanese consumers receiving packages from international retailers can now collect from Palmbox and Chunghwa Post’s iBox e-lockers located at supermarkets, apartment complexes and selected post offices. They will also have the added flexibility to pay for any incurred import duties and taxes at selected e-lockers using a credit card. 

In June 2018, UPS rolled out alternative delivery locations for cross-border B2C packages delivered in Hong Kong. The expansion of UPS’s global alternative delivery network in Hong Kong and Taiwan is one of the ways the company continues to drive sustainability in this evolving retail environment; resulting in more flexibility and convenience for consumers, and fewer miles and associated emissions for UPS.

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