DHL Express focuses on quality, digitalisation

From the January 2019 issue.

The new CEO of DHL Express, John Pearson, is expecting continued positive developments for the global express market and the company, due to booming cross-border e-commerce, digitalisation and ‘excellent’ positioning in all industry verticals.

Pearson was reportedly instrumental for DHL Express’ decade long success story and expects growth figures to continue in 2019 and beyond for the Express division.

Pearson was made a Member of the Board on 1 January and has taken over from Ken Allen who became CEO of the newly established DHL eCommerce Solutions division.

"We are pleased to have John Pearson join our Corporate Board,” said Deutsche Post DHL Group CEO,  Frank Appel. “He has a proven track record and a deep understanding of the Express business. John’s extensive operational knowledge and business experience within the division will ensure a continuation of the successful growth path of DHL Express in the years to come."

DHL Express said it aims to capitalise on developments in global trade in the coming years with its network in 220 countries and territories.

As a result of increasing e-commerce, markets in Europe, the US and Asia are registering continuous economic growth and represent significant potential for cross-border express shipping in the consumer area. In addition, these
markets continue to form the foundation for B2B-driven logistics services for industry sectors such as automotive, life sciences and healthcare, banking, retail and technology.

“DHL Express has experienced a tremendous success story over the last 10 years, where its annual top line growth has made substantial financial contributions for the Group,” said Pearson.

“This development was very much driven by our dedication to quality, the uncompromising engagement of our 100,000 employees worldwide and the insane customer centric culture.

“I am proud to take Express to the next level. We will use all existing
channels to transform every opportunity into top line growth. We are modernising our regional and intercontinental air fleet, we will continue to invest in our international infrastructure and innovative technologies, while making sure to further align our delivery processes with the needs of our customers in order to maintain our excellent level of customer experience and
satisfaction,” he said.

DHL is part of Deutsche Post DHL Group. The Group generated revenues of more than €60 billion in 2017.

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